TERMS AND CONDITIONS
- If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange it, as per our policy.
- Unless faulty at the time of receipt and intimated within 02 days of receipt, this should be 10 days for international order and 03 days for local shipment return policy.
- It’s important that any unwanted item, unless faulty and is returned to its original condition. We’d expect this to mean that you’ve kept all original packaging and labels and that it’s undamaged and unused.
- Where a product has been made to measure, or personalized for you, unless faulty, we’re unable to refund or offer an exchange or any other item that comes in its category.
- The items you’ve purchased during Clearance and Price Match events will not be refunded or replaced.
- This doesn’t affect your statutory rights.
HOW DO I RETURN AN ITEM ?
Before you go to the trouble of calling or emailing us, try using the links or searching FAQs on this page if you have a general query about shopping with us. If your query is about your order, you can check your order status here.
If you’re experiencing difficulty placing an order, email us or call or Chat with our 24/7 support time and we’ll try to resolve your issue as quickly as possible.
NOTE: In case our team is busy in assisting other customers, just e-mail or message us with your query and we can get back to you ourselves.
Email us : Complete our online form to send an email to our Customer service team.
Select the appropriate query from the drop-down menu. If it’s a website query, it’s helpful if you copy and paste any relevant links into your email or upload a particular screenshot as an attachment. We aim to respond within 24 hours of receiving your email.